Refund Policy

Refund Policy

Last Updated: June 2026

At The Vanilla Bean Co., customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

  • Refund requests must be made within 7 days of receiving the order.
  • Only unopened, unused, and sealed bottles are eligible for a refund.
  • Products that have been opened, used, damaged after delivery, or tampered with are not eligible for refunds.

Return Shipping

  • Customers are responsible for arranging and paying for the return shipment of eligible products.
  • Returned items must be securely packaged to prevent damage during transit.

Inspection & Approval

  • Once the returned product is received, it will be inspected to verify eligibility.
  • If approved, the refund process will be initiated.

Refund Processing Time

  • Approved refunds will be processed within 5–7 working days after we receive and inspect the returned product.
  • Refunds will be issued using the original payment method where applicable, or through an agreed alternative method.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with relevant photographs and order details so that we may assist you.

Contact

For refund requests or assistance regarding an order, please contact our customer support team through the contact information provided on our website.

Our Story

Not artificial sweetness, not background flavour but something rich, aromatic, and worth slowing down for. What began as experimentation with vanilla quickly turned into a deeper pursuit of balance, texture, and how flavour transforms everyday drinks.


We are a craft driven syrup company based in Karachi, creating products for coffee, tea, desserts, and café-style beverages. Everything we make is built around one principle: flavour should feel intentional. Not loud for the sake of it, but layered, clean, and memorable.


Over time, this pursuit has shaped some of our most refined products, our French Vanilla Syrup, our Flavoured Syrups, Vanilla Bean Paste, and our Iced Tea range. Each one was developed through repetition and refinement until it reached a point where nothing felt unnecessary. Just pure, usable flavour that performs consistently, whether in a home kitchen or a professional café.
We don’t see ourselves as just a syrup brand. We see ourselves as part of how people build small daily rituals, morning coffee, afternoon iced tea, desserts shared with friends.


Because in the end, it’s not just about flavour. It’s about how something simple becomes something worth remembering.

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What's Special About Us

Frequently Asked Questions

What makes Vanilla Bean Co. different?

Most brands sell trends. We focus on flavour.

Our syrups are crafted to complement coffee and tea — not overpower them. No artificial aftertaste, no unnecessary additives, just real flavour made for people who actually care about what goes into their cup.

Do your syrups contain preservatives or artificial ingredients?

No preservatives. No artificial colours. No chemical taste.

Just naturally crafted syrups made with clean ingredients and balanced flavour profiles.

Who are Vanilla Bean Co. syrups made for?

Everyone.

From home coffee lovers to cafés, restaurants, dessert bars, and beverage businesses — we supply both individual customers and B2B partners.

Do you offer B2B and café supply?

Yes. We work with cafés, restaurants, offices, and hospitality businesses looking for premium-quality syrups with consistent flavour and reliable supply.

What drinks can I make with your syrups?

Our syrups work beautifully in:

  • Coffee
  • Iced coffee
  • Iced tea
  • Matcha
  • Milkshakes
  • Mocktails
  • Desserts

Are your syrups overly sweet?

No. We believe flavour should come first — not just sugar. Our syrups are designed to enhance drinks, not overpower them.

What’s the philosophy behind Vanilla Bean Co.?

Simple.

Great drinks shouldn’t taste artificial. We’re here to bring real flavour back to coffee and tea culture — naturally.